Searching the Customer Support Online Knowledgebase
Question:
What are the differences between the various search types in the Customer Support Online Knowledgebase?
Answer:
In the Search using drop-down directly under the Search field, the following search types are available:
Natural Language QueryA natural language search is a query using regular, spoken language, in the form of a sentence or question. The query identifies important words or phrases and ignores 'noise words' such as a, an, and, but, the, etc.All WordsArticles containing all of the words in the Search Term will be returned, regardless of the words' order or location in the article. If no such articles exist, the system will automatically display the results from an Any Word search of the same Search Term.Any WordEX:
Additional Information:
There is no additional information.
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